Our privacy policy and cookies information should answer your questions about your data and how we use it. If you do have any queries about privacy or cookies, get in touch with us.

Data Protection Act 1998

Cardiff Council & Cardiff Business Council are the data controller of your data. We are registered under the Data Protection Act 1998, and comply with the Act in our dealings with your personal data. Information on data protection is contained on the Information Commissioner’s website at www.ico.gov.uk.

Information We Collect

We only collect personal information about you and when you subscribe to our e-newsletter, enter one of our offers or if you enter one of our competitions. We may also occasionally request your personal information from one of our marketing partners. We will always let you have a copy of all personal information we have about you should you request it, and you can do so by emailing visitors@cardiff.gov.uk

Our E-Newsletters

We never subscribe anyone to our e-newsletter ourselves. If you are receiving our e-newsletter, it is because you subscribed at some point using a competition entry form, our e-newsletter subscription form or a form on our website that offered subscription as part of an opt-in form option. You can unsubscribe from our e-newsletter at any time by clicking the unsubscribe link at the base of one of our emails.

Sharing information about You

We never pass on information provided by you to any third parties unless you consent to us doing so. We do, however, disclose anonymous, aggregate (not individual or personally recognisable) data to potential partners, advertisers and digital service suppliers we utilise. This includes how many views or page visits we have on our website overall, which countries or networks those visits are from and how many e-newsletter subscribers we have.

Third party services

This page explains our privacy policy and our cookies, but we also use third party web services to deliver some of our site functions. These include –

  • Google (which powers things like embedded videos, embedded maps and website usage data and analytics)
  • Hotels.com (which powers our Where To Stay accommodation booking services)
  • MailChimp (which powers our e-newsletter)
  • Twitter (for embedded tweets and timelines)
  • Facebook (for commenting on pages and an in-page ‘Like’ button)

We note below which cookies our site uses in relation to these services, but each of these services usually has their own privacy policies. If you are concerned about your piracy in relation to services like Facebook and Google, you should check their privacy policies in relation to accounts you may hold with them.


Whilst we undertake many security measures, to best practice wherever possible, we cannot ensure the security of any information you send to us, and you do so at your own risk. Cardiff Council and Cardiff Business Council take precautions to protect against the loss, misuse and alteration of your user data under our control. Only authorised employees and subcontractors will be given access to the information you share with us, and access is reviewed periodically.

About Us

This website is managed by Cardiff Council and Cardiff Business Council. Our contact information is on our Terms of Use page. You can also use our feedback form to get in touch.

Terms of Use

You can read our website Terms of Use, which explains more about the terms and conditions you agree to by using our website.


Cookies are small pieces of information, small files, that websites like ours may temporarily store on your computer as you browse our website. Cookies let our website
recognise your computer or you when it or you returns to our website, so we can understand more about usage of our website. We don’t use cookies to identify you
personally, unless we ask your permission.

Using cookies, we perform business actions and reviews including:

  • Designing our website so it works well on most of our user devices and connections
  • Save you time by auto-completing form fields where required
  • Remembering your choices on our website, on things like polls, preferences and settings
  • Offer you free, third party services such as maps, commenting capabilities, embedded videos and reviews
  • Optimise our website, improving things like speed of our site, quality of content and links and design
  • Give you the option to share pages on other websites and social networks
  • Help us to produce better marketing for our website and services
Allowing us to use cookies

You view and use webpages using a piece of computer software called a ‘browser’, regardless of if you are on a mobile phone, tablet, watch or traditional computer. Most modern browsers have a setting that allows you to accept or reject cookies. If your browser is set to accept cookies, we assume that you are happy for us to use cookies as we describe. If you do wish to disable cookies in your browser, you are free to do so, but some areas of our website may not work as you expect them to, with some areas of our site appearing ‘turned off’ due to their reliance on cookies (such as comments or polls).

Cookies used on our websites

We use a few cookies on our site for different services. Some are sent from our server, some are sent from the servers of third party services which we use as part of our website.

Provider: Google
Use: Embedded maps and location services, translation services, embedded videos (YouTube) & website analytics

Provider: Twitter
Use: For Twitter-powered content and services emmbedded onto our site, including timeline and embedded tweets and ‘Share this page’ on Twitter

Provider: Facebook
Use: We use Facebook-provided comments functionality on some of our webpages. We also use a ‘Like’ button provided by Facebook.

Provider: Our own website (Cardiff Council / Cardiff Business Council)
Use: We use cookies to remember settings on some pages in relation to your use of the site. An example of this is our polls, where you can answer a question and see how many people answered the same question. Our website ‘remembers’ you answered the question previously – using cookies – so as not to ask you more than once.

Provider: Hotels.com /  Expedia
Use: Some cookies are used as part of our branded ‘Where To Stay’ accommodation booking website, which is provide dby Hotels.com, a company of Expedia.com. These services include remember your searches on our hotel booking service, specifically data such as when you were looking to travel, location of hotel (Cardiff) and search criteria.

Disabling Cookies

Note that disabling cookies may mean some or all of the above noted services stop working, and that our cookie use is anonymous. Disabling cookies on your browser may also mean other websites don’t work or load properly.

You can disable cookies by adjusting your browser settings to stop it from accepting cookies. This website does a great job of instructing you on how to do this for the most popular and widely-used browsers.